SHIPPING POLICY

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 7-25 business days from the date that it is placed.

Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It normally takes 3-5 business days for us to process your order（If all items are available）. Please note that this does not include holidays and weekends.

Shipping

EAT(estimated arrival time) 7-25 working days

Note: 

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

* Pls make sure your address info is right,and if you didn't receive our product as your wrong address,we would only refund you half,or you need to pay shipping fee from us to get the package again.

What is your refund policy?

If you're unhappy with your order for any reason send an email to service@rainbowdiamondpainting.com and tell us your issue.

*We do not offer refunds on items that are currently still in transit*